Return Policy
Effective Date: August 2023
Thank you for shopping at Post-Wedgies.com. We want to ensure your satisfaction with every purchase you make on our website. This Return Policy outlines our guidelines for returns, exchanges, and refunds. By making a purchase on our website, you agree to the terms and conditions of this Return Policy.
1. Eligibility for Returns
1.1. Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact our customer support within 5 days of receiving the item. We will arrange for the return and replacement of the damaged or defective product at no additional cost to you.
1.2. Incorrect Item Received:
If you receive an incorrect item, please notify us within 5 days of receiving the item. We will guide you through the return process and ensure you receive the correct item as soon as possible.
2. Returns and Exchanges
2.1. Return Window:
You may initiate a return for eligible products within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
2.2. Return Process:
To initiate a return, please contact our customer support at brad@post-wedgies.com. Our team will provide you with return instructions and a return authorization number. Please include this number with your return package to facilitate processing.
2.3. Return Shipping:
You are responsible for covering the shipping costs associated with returning the product unless the return is due to a damaged, defective, or incorrect item.
3. Refunds
3.1. Refund Method:
Refunds will be issued in the original form of payment used for the purchase. Please allow 30 days for the refund to be processed and reflected in your account.
3.2. Non-Refundable Items:
Certain items may not be eligible for return and refund, such as personalized or customized products. Please refer to the product description for information on whether a specific item is eligible for return.
4. Contact Us
If you have any questions, concerns, or requests regarding this Return Policy or a specific return, please contact our customer support at 317-450-1743. Our team is here to assist you and ensure your shopping experience with us is satisfactory.
5. Updates to the Return Policy
We reserve the right to modify or update this Return Policy at any time. Any changes will be effective upon posting the updated Return Policy on our website. We encourage you to review this Return Policy periodically.
By making a purchase on our website, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.